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Sales Assistant: Resume Writing Guide & Resume Sample

Updated: Jul 2, 2021

A sales assistant is the face of the company. As a sales assistant, you are in direct contact with the customers, and the way you interact with them and the impact you have on them, good or bad, can determine if a particular customer will return to the store again or not.


A good sales assistant is responsible for assisting the customer and ensuring that the customer enjoys the experience and wants to return. To effectively do that, you need to have outstanding communication skills. You will answer the customer's question, provide information about products, advise the customers, help them find what they need, etc.


But, a sales assistant position encompasses more than just the customer service aspect. Some of your other responsibilities might include processing payments, stocking shelves, taking care of customer's complaints and refunds, making sure the store is tidy and clean, and reporting to the manager.


So, if you are about to apply for a sales assistant role, you need a resume that shows you got all that they are looking for, including:

  • The ability to provide excellent customer service

  • Outstanding communication skills and strong interpersonal skills

  • The ability to multitask and organize

  • Basic computer skills

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We’ve created this step-by-step guide to help you create such a resume.


In the next 10-15 minutes, you’ll learn how to:


► write a perfect professional profile summary for the position of sales assistant

► quantify your responsibilities and achievements

► format your resume

► overall, create a sales assistant resume that stands out from the crowd and gets you hired

You'll also get:


► a template and sample for a personal profile summary

► a list of 20+ action verbs tailored to a sales assistant’s responsibility

► five examples of metrics to quantify your achievements

► 50+ actionable tips coming from experienced recruiters and resume writers

► a free sample reference list

► a free sample sales assistant resume


Buckle up and let's get into it!



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STARTING POINT: Job Description


Everything you need to cover in your resume is written in the job description (or a job ad, a job posting).

So, before you start crafting the best sales assistant resume, you need to make sure that you understand all the responsibilities and requirements specified there. To find the most important information, look for sections called 'Person specification', 'Essential and desirable skills' or 'What are we looking for?'.

The job description will likely sound like this:

We are looking for a detail-oriented and friendly Sales Assistant to work in our store. The Sales Assistant is responsible for providing an excellent sales service, maintaining a fully stocked store, and keeping the store in perfect condition, clean, and visually appealing.


To be successful as a Sales Assistant, you must have excellent communication and interpersonal skills. A good Sales Assistant is eager to provide excellent customer service and make sure that every customer enjoys our store's buying experience and wants to return.


Sales Assistant Responsibilities:

  • Ensuring customer satisfaction by providing outstanding customer service

  • Answering customers’ questions and providing information

  • Advising customers and guiding them to find the product that best fits their needs

  • Processing transactions

  • Taking care of refunds and complaints

  • Receiving new shipments

  • Making sure the store is fully stocked with merchandise

  • Keeping the store tidy and visually appealing

  • Following the company's guidelines and policies

Sales Assistant Requirements:

  • Experience in sales is preferred, but not essential

  • Outstanding communication and interpersonal skills

  • Attentiveness to customers’ needs

  • The knowledge of processing payments

  • Basic computer skills

  • Good organization and multitasking skills

  • The ability to work in a team


Now that you know what companies will look for, we can start working on a resume that proves to hiring managers and recruiters that you’re the one for the job!

 

1. Start with your contact details

First things first - open a new Word or Pages document and write down your name and surname.

They are the first thing employers will read on your CV and you want them to be seen and remembered. They should be easy to find, so, put them at the top of the page.

Emphasize your name. Be bold and highlight your name by using a bold font or capital letters. Increase the size of the font to differentiate it from the rest of the text. Make it pop, but not too much. Don't exaggerate by using font size 72. Using 16-24pt, depending on the font, is perfect.

Then, tell employers how to reach you. Below your name and surname, write down your location, phone number and email address.

This part should be short, straightforward and professional – without too many phone numbers or emails to choose from, and with a formal-sounding email address.


It should look like this:

NAME SURNAME City, Country / +44 (0)203 000 000 / name.surname@email.com


 

2. Write a perfect sales assistant personal statement


Unknowingly, many candidates lose the reader’s interest on the very first sentence in their resume.


The reason is that they start with a vague sentence about their career aspirations that doesn’t add any value – it feels like it’s there just to fill the space.


This ‘full-of-buzzwords-but-meaningless’ sentence usually sounds something like this:


I’m looking for a new challenging opportunity to develop myself and progress in my career. I work well independently but enjoy working as part of a team too. Willing to support your company with my skills and knowledge.


This sentence doesn’t actually say anything about your skills or experience, it doesn’t help you brand yourself as a sales expert and it doesn’t grab the reader’s attention. In other words – it’s doomed to fail.


To avoid starting your resume with an opening sentence that sends your application into the black hole of “thanks-but-no-thanks” resumes, kick yours off in the most effective way – write a powerful personal statement.

A personal statement is essentially a summary of your career.

When done correctly, a personal statement can help you position yourself as an expert and a strong candidate right from the start, which consequently increases the time that employers will dedicate to your resume and your chances of being invited to an interview.

To do it right, fill in the template below:

<adjective 1> and <adjective 2> <current job title> with more than <number> years of experience in <industry 1> and <industry 2>. Strong <key strength 1> combined with the ability to <skill 1> and <skill 2>. Extensive experience of <area of expertise 1>, <area of expertise 2> and <area of expertise 3>. <Insert action connected with your achievement> resulting in <quantify success>. Currently looking to broaden experience and utilise the existing skill set in <specific industry/company/role>.*

*The last sentence is optional.

When you include relevant keywords here, it will sound something like this:

Customer-oriented sales assistant with 5 years of retail sales experience. Strong communication skills combined with an ability to understand customers’ needs and interests and provide guidance. Achieved the best rank in average dollars sold per sale and maintained it for 8 consecutive months. Extensive experience in arranging window displays, processing transactions, and dealing with customers’ complaints.


This is an example that fits well with the job description that we started with.


However, it’s important to know that when it comes to your personal statement, one size won’t fit all. You’ll need to customize this paragraph for each application.


So, don't forget to tailor this section and fill it with the same keywords that you found in the job posting for your desired position.


Depending on the key aspect of the role, customize your personal statement accordingly to highlight the most relevant experience and skills.



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3. Structure your work history

The work history or the professional experience section is the most important part of your resume.


Every word you add to the work experience section counts. Therefore, this section needs to be nothing less than perfect.

The most common (and the best) way to structure it is to apply reverse chronology, starting from your current job and then listing older ones.

For all jobs you include in your resume, you need to have the following information:

  • name of the company