Customer service professionals are the face of a company, and including customer service metrics in your resume can demonstrate your ability to provide exceptional customer experiences.
Consider incorporating metrics such as customer satisfaction ratings, response time, and customer retention.
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Without further ado, let's get into the best metrics for customer service resumes.
1. Customer Satisfaction Ratings
Highlight high customer satisfaction ratings achieved through surveys or feedback mechanisms, indicating your ability to deliver excellent service.
Get inspired with these examples:
Example 1: Maintained an above-average 95% customer satisfaction score, reflecting the ability to consistently meet and exceed customer expectations.
Example 2: Elevated customer satisfaction ratings by 10 points through personalized assistance and swift issue resolution, resulting in enhanced customer loyalty.
Example 3: Achieved a commendable 90% customer satisfaction score, showcasing an unwavering dedication to ensuring positive customer interactions.
Over 8,000 professionals agree: These resume templates work.
2. Customers Supported
Mention the average number of customers you supported on a daily, weekly, or monthly basis to help readers understand your workload and impact.
Add bullet points like these:
Example 1: Successfully supported and assisted an average of 150 customers daily, demonstrating efficiency and dedication in addressing their needs.
Example 2: Effectively managed interactions with over 300 customers weekly, showcasing the ability to multitask and deliver high-quality service.
Example 3: Provided top-notch support to an average of 200 customers weekly, ensuring that their concerns were promptly addressed and resolved.
3. Resolution Rates
Showcase your problem-solving skills by quantifying the percentage of customer issues you successfully resolved.
Here are a few illustrative examples:
Example 1: Successfully resolved 95% of customer issues on first contact, illustrating proficiency in understanding customer needs and providing effective solutions.
Example 2: Achieved a resolution rate of 90% by employing comprehensive issue analysis and collaborative problem-solving, leading to reduced escalations.
Example 3: Spearheaded initiatives resulting in an 85% resolution rate, reflecting a commitment to resolving customer concerns swiftly and satisfactorily.
Curious about resume metrics for other industries? Check out 42 resume metrics and examples for all industries, including hospitality, finance, HR, IT, and more.
Ana Colak-Fustin
Hi—I'm Ana! A recruiter, HR consultant, and founder of ByRecruiters.com. My career advice and job search tools have been featured in Yahoo News, The Muse, Jobscan, A Better HR Business, Starter Story, and other global media. Since 2018, over 8,000 professionals worldwide have used my resume templates to land new jobs. Ready to join them? Your success story starts here.