The exciting world of hospitality offers a vast range of career opportunities. Whether it's hotels and resorts, catering companies, amusement parks, food service, or cruise lines and casinos, the possibilities are virtually limitless. What's more, these opportunities often come with enticing perks that attract hundreds of candidates to apply for each job vacancy in the industry.
With such fierce competition, the central question is—how can you set yourself apart?
Enter resume metrics.
Metrics have an innate ability to captivate attention, providing prospective employers with a clear understanding of the impact you've made. They go beyond vague claims and let your accomplishments speak volumes. So, as you start putting together your job application for a job in hospitality, remember that it's not only about having the experience but about how effectively you convey it using data.
And the best metrics you can put on your resume are guest satisfaction scores, occupancy rates, and revenue per available room (RevPAR).
I'll break down each metric, explaining why it matters in the hospitality context, and provide you with real-world examples that you can seamlessly integrate into your resume. So, if you're eager to transform your resume into a compelling narrative backed by concrete data, you're in the right place.
Before you dive into examples, make sure to also read:
Without further ado, let's get into the best resume metrics for jobs in hospitality.
Guest Satisfaction Scores
Highlight the percentage of positive guest feedback or high satisfaction ratings achieved during your tenure, emphasizing your dedication to delivering exceptional guest experiences.
For instance, you might add content like this:
Example 1: Consistently maintained a 95% guest satisfaction score by leading staff training initiatives focused on personalized service and attention to detail.
Example 2: Elevated guest satisfaction ratings by 10 points through innovative service enhancements and proactive issue resolution strategies.
Example 3: Achieved a commendable 90% average guest satisfaction score across all service touchpoints, reflecting a deep commitment to exceeding guest expectations.
Showcase the average occupancy rate of rooms or facilities under your supervision, showcasing your adeptness in optimizing revenue through effective occupancy management.
For example, consider including bullet points like these:
Example 1: Orchestrated strategies that consistently maintained occupancy rates above 85%, contributing to increased revenue and market share.
Example 2: Spearheaded targeted promotions and collaborative partnerships, resulting in a 20% surge in off-season occupancy rates.
Example 3: Successfully managed occupancy levels during peak seasons, maintaining a 95% occupancy rate and generating 12% revenue growth YoY.
Revenue per Available Room (RevPAR)
Demonstrate your impact on revenue generation by highlighting improvements in RevPAR, a key metric in the hospitality industry.
Here are a few illustrative snippets:
Example 1: Implemented revenue optimization strategies that led to a 15% increase in revenue per available room (RevPAR) by capitalizing on demand fluctuations and pricing strategies.
Example 2: Improved RevPAR by 12% through the introduction of package deals and upsell incentives that enhanced guest spending.
Example 3: Achieved a RevPAR growth rate of 18% through meticulous demand forecasting and tactical rate management during peak events.
Curious about resume metrics for other industries? Check out 42 resume metrics and examples for all industries, including finance, HR, IT, manufacturing, and more.
Hi—I'm Ana! A recruiter, HR consultant, and founder of ByRecruiters.com. My career advice and job search tools have been featured in Yahoo News, The Muse, Jobscan, A Better HR Business, Starter Story, and other global media. Since 2018, over 8,000 professionals worldwide have used my resume templates to land new jobs. Ready to join them? Your success story starts here.